Delivery Information

Dispatch and delivery
All our products are professionally packed and checked before dispatch. We would highly recommend you check packages for any possible damage before you sign receipt for the goods. The driver is obliged to note any damage on the confirmation of delivery. All damages should be reported to the courier company and via e-mail to sales@maxtondesign.co.uk to Maxton Design Ltd within 24 hours, it would also be recommended that images of the packaging and damaged product are provided before a replacement or refund is issued. Customers should not install damaged products before a decision is made as this may invalidate their claim. 

On the unfortunate occasion goods are not received or if received goods do not match the description, the customer is obliged to provide details of the order and send a formal complaint via email. For received goods not matching the item description, the customer must get in touch via email to sales@maxtondesign.co.uk within 14 days of delivery including photos showing the item(s) received. Please allow a maximum of 14 working days for us to investigate and research the complaints/issues for you. After this period, we aim to provide a decision which is to the satisfaction of both MaxtonDesign.co.uk and the buyer's satisfaction.

MaxtonDesign.co.uk is not responsible for possible delays caused by courier. Customers will be informed immediately about all delays by the fault of MaxtonDesign.co.uk.

Returns

Any feedback regarding MaxtonDesign.co.uk can be sent using our contact us form or directly through e-mail to sales@maxtondesign.co.uk.

We are not obliged to accept returns beyond the return window (14 days of date of delivery), but if we do, we charge a restocking fee, which is 20% of the item's price.

We do not accept packages sent via cash on delivery. All refunds will be issued using the original payment method within 5 working days of date of delivery. The refund covers the full price of purchased product(s) excluding shipping costs, which are not an income for the seller.

Customers may return goods purchased from MaxtonDesign.co.uk without any reason within 14 days of the delivery date. A return can only be accepted if the goods haven’t been used or damaged in any way and still have the protective film on. The customer is obliged to return the purchased goods at their own expense.