Dispatch and delivery
All our products are professionally packed and checked before dispatch. We would highly recommend you check packages for any possible damage before you sign receipt for the goods. The driver is obliged to note any damage on the confirmation of delivery. All damages should be reported to the courier company and via e-mail to firstname.lastname@example.org to Maxton Design Ltd within 24 hours, it would also be recommended that images of the packaging and damaged product are provided before a replacement or refund is issued. Customers should not install damaged products before a decision is made as this may invalidate their claim.
On the unfortunate occasion goods are not received or if received goods do not match the description, the customer is obliged to provide details of the order and send a formal complaint via email. For received goods not matching the item description, the customer must get in touch via email to email@example.com within 14 days of delivery including photos showing the item(s) received. Please allow a maximum of 14 working days for us to investigate and research the complaints/issues for you. After this period, we aim to provide a decision which is to the satisfaction of both MaxtonDesign.co.uk and the buyer's satisfaction.
MaxtonDesign.co.uk is not responsible for possible delays caused by courier. Customers will be informed immediately about all delays by the fault of MaxtonDesign.co.uk.
At the time of your purchase, if an item(s) are in stock, average delivery time is between 2 - 5 working days. Please note that orders will only be dispatched once payment is received from the buyer. If, in the unfortunate event that the item you have ordered is out of stock, delivery time could take around 4 - 6 weeks from the date of payment. If a buyer is unsure regarding stock availability, it is buyer's responsibility to contact us through our contact form or directly through email at firstname.lastname@example.org prior to placing an order to check that items are in stock for an accurate delivery time.
Please bear in mind that we are entering an extremely busy period with summer and show season around the corner, so there may be slight delays in the manufacturing process. Hence the newly updated 4-6 week delivery time.
MaxtonDesign.co.uk offer over 2000 products and majority of these products come in three surface finishes. Unfortunately, we are unable to keep each item in stock and thus we offer an Advance Purchase option. This will ensure that you receive you order in priority once stock has been delivered to Maxton Design Ltd. Your rights regarding Advance Purchase are the same as those for any other purchase with us.
We highly recommend this is considered prior to placing an order with us to avoid disappointment.
Any feedback regarding MaxtonDesign.co.uk can be sent using our contact us form or directly through e-mail to email@example.com.
We are not obliged to accept returns beyond the return window (14 days of date of delivery), but if we do, we charge a restocking fee, which is 20% of the item's price.
We do not accept packages sent via cash on delivery. All refunds will be issued using the original payment method within 5 working days of date of delivery. The refund covers the full price of purchased product(s) excluding shipping costs, which are not an income for the seller.
Customers may return goods purchased from MaxtonDesign.co.uk without any reason within 14 days of the delivery date. A return can only be accepted if the goods haven’t been used or damaged in any way and still have the protective film on. The customer is obliged to return the purchased goods at their own expense.
The cost of shipping is pre-calculated during checkout and may vary depending on the quantity and the category of the product. If shipping is not available, please contact us on firstname.lastname@example.org for further assistance.