Couriers services no longer require a signature from you when delivering a an order. Please ensure you are available during the delivery window by monitoring the tracking you are emailed. If you are not available to receive the order we would highly recommend re arranging the delivery for another date, or in a place you deem safe, you will be responsible for any changes made. If your order is left outside without your authorisation and you believe it is stolen, a police report must be opened before you contact us, as we require the crime reference number.
Once your order is shipped, you will be notified via email and tracking information will be provided, delivery is usually 2-5 working days depending on the courier. We process orders Monday - Friday, if you place an order on a week day or weekend it will be processed the following working day.
The cost of shipping is estimated during checkout and may vary depending on the quantity and the size of the product(s). If shipping is not available, please contact us on firstname.lastname@example.org for further assistance with the following:
- Shipping address
- Product code(s)
All our products are professionally packed and checked before dispatch. We would ask that you do not refuse any packages, couriers services can cause damage to the box and in most cases the product will remain in good condition. All damages should be reported to email@example.com as soon as possible. We will require:
- Images of the packaging
- Images of the product(s) condition
- Order number
You should not install or tamper with a damaged product(s) before a decision is made as this may invalidate your claim.
International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. Maxton Design UK is not responsible for customs charges incurred on international deliveries. It is therefore customers responsibility to check the duty rates for orders delivered to your country, the amount must be paid to clear the item via customs, so the courier service can continue delivery.
We are a company based within the United Kingdom, unfortunately, as of January the 1st 2021 new import and export regulations were put in place due to Brexit, when the UK officially left the European Union. Customs charges are outside of our control and the specific amount is calculated by your country; we do not receive any of this but instead you are paying your country for the importation of the item.