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We are currently experiencing slight delays with the production of some products due to the volume of orders we are receiving. We are recommending an additional 1-2 week wait on out of stock products, for further information please click .
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While we currently recommend a 3-4 week wait for out of stock products, this is now extended an additional 1-2 weeks.

As we stock over 6,000 products most of which are available in multiple surface finishes, it becomes difficult to maintain high levels of stock for every item. So, your order when placed and processed, if out of stock will then be manufactured personally for you in our factory. 

The combination of the current global pandemic and high volumes of orders during our peak sales quarter, means our factory is currently working extra hours to keep our warehouse stocked and to hit recommended wait times. We can guarantee that all efforts and procedures are in place to produce high quality products as fast as possible.

Our fiberglass products are all handmade, as you can imagine this is a long process that has little assistance from industrial tooling. Bumpers and spoilers are our most requested products in this material, having large products handmade means there will be an expected wait time of around 6 weeks.

We completely understand that everyone wants to upgrade their car as much as we wish to see the products on them. Your patience during this time would be very much appreciated, and again, we can assure you that it is in our best interest to resume our original 3-4 week wait time on products. All our staff at the factory are doing what they can to get products to you in a timely manner.

Delivery Information

Dispatch and delivery

All our products are professionally packed and checked before dispatch. We would highly recommend you check packages for any possible damage before you sign receipt for the goods. The driver is obliged to note any damage on the confirmation of delivery. All damages should be reported to the courier company and via e-mail to sales@maxtondesign.co.uk to Maxton Design Ltd within 24 hours, it would also be recommended that images of the packaging and damaged product are provided before a replacement or refund is issued. Customers should not install damaged products before a decision is made as this may invalidate their claim. 

On the unfortunate occasion goods are not received or if received goods do not match the description, the customer is obliged to provide details of the order and send a formal complaint via email. For received goods not matching the item description, the customer must get in touch via email to sales@maxtondesign.co.uk within 14 days of delivery including photos showing the item(s) received. Please allow a maximum of 14 working days for us to investigate and research the complaints/issues for you. After this period, we aim to provide a decision which is to the satisfaction of both MaxtonDesign.co.uk and the buyer's satisfaction.

MaxtonDesign.co.uk is not responsible for possible delays caused by courier. Customers will be informed immediately about all delays by the fault of MaxtonDesign.co.uk.

Order delays

At the time of your purchase, if an item(s) are in stock, average delivery time is between 2 - 5 working days. Please note that orders will only be dispatched once payment is received from the buyer. If, in the unfortunate event that the item you have ordered is out of stock, delivery time could take around 4-6 weeks from the date of payment. If a buyer is unsure regarding stock availability, it is buyer's responsibility to contact us through our contact form or directly through email at sales@maxtondesign.co.uk prior to placing an order to check that items are in stock for an accurate delivery time.


MaxtonDesign.co.uk offer over 2000 products and majority of these products come in three surface finishes. Unfortunately, we are unable to keep each item in stock and thus we offer an Advance Purchase option. This will ensure that you receive you order in priority once stock has been delivered to Maxton Design Ltd. Your rights regarding Advance Purchase are the same as those for any other purchase with us.

We highly recommend this is considered prior to placing an order with us to avoid disappointment.


Shipping

The cost of shipping is pre-calculated during checkout and may vary depending on the quantity and the category of the product. If shipping is not available, please contact us on sales@maxtondesign.co.uk for further assistance.

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