Our terms
1.
These terms
1.1
What these terms cover. These
are the terms and conditions on which we supply products to you.
1.2
Why you should read them. Please
read these terms carefully before you submit your order to us. These terms tell
you who we are, how we will provide products to you, how you and we may change
or end the contract, what to do if there is a problem and other important
information. If you think that there is a mistake in these terms, please
contact us to discuss.
1.3
Are you a business customer or a consumer? In some
areas you will have different rights under these terms depending on whether you
are a business or consumer. You are a consumer if:
·
You are
an individual.
·
You are
buying products from us wholly or mainly for your personal use (not for use in
connection with your trade, business, craft or profession).
Provisions
specific to consumers
only are in red and those specific to businesses only are in blue.
1.4
If you are a business customer
this is our entire agreement with you. If you are a
business customer these terms constitute the entire agreement between us in
relation to your purchase. You acknowledge that you have not relied on any
statement, promise, representation, assurance or warranty made or given by or
on behalf of us which is not set out in these terms and that you shall have no
claim for innocent or negligent misrepresentation based on any statement in
this agreement.
2.
Information about us and how to contact us
2.1
Who we are. We are Maxton
Design Ltd a company registered in England and Wales. Our company registration
number is 09084664 and our registered office is at Maxton House, 7 Gilhusum Road, Leeds, United Kingdom, LS27 7FN. Our registered VAT number is GB
191105336.
2.2
How to contact us. You can
contact us by writing to our customer service team at sales@maxtondesign.co.uk.
2.3
How we may contact you. If we
have to contact you we will do so by telephone or by writing to you at the
email address or postal address you provided to us in your order.
2.4
"Writing" includes emails. When we
use the words "writing" or "written" in these terms, this
includes emails.
3.
Registration
Registration
may be required if you wish to use some of the features available on this website.
During registration, you are required to provide information that is true,
accurate and current. If an order has been placed and this information is not
current, please notify us at the following e-mail address
sales@maxtondesign.co.uk.
You
will be presented with two account types when registering on our website. Only
select ‘dealer’ if you have completed our registration process. You can enquire
about becoming an authorised dealer by contacting us at dealer@maxtondesign.uk.
4.1
How we will accept your order. Once we have received confirmation that your payment
has been authorised it will be processed on the next working day. An e-mail
will be sent to you to acknowledge your order, it will confirm the goods, price
and delivery charge. Please note, our acceptance of your order (regardless of
the content of any emails we send you) will only take place on despatch, at
which point a contract will come into existence between you and us. Any order placed by a dealer will only be accepted on the basis
that any returns are dealt with by that dealer unless an agreement is made with
us to the contrary.
4.2
If we cannot accept your order. If we
are unable to accept your order, we will inform you of this and will not charge
you for the product. This might be because the product is out of stock, because
we are unable to obtain authorised payment or the payment process is incomplete,
because you fail to meet any criteria for eligibility of purchase that we may
impose in the future, because we suspect that your order is related to fraudulent
activity, because you fail to submit all necessary and relevant details to
allow us to fulfil the order, because goods have become unavailable due to
failing a quality control inspection, because of unexpected limits on our
resources which we could not reasonably plan for, because we have identified an
error in the price or description of the product or because we are unable to
meet a delivery deadline you have specified.
4.3
Your order number. We will
assign an order number to your order and tell you what it is when we accept
your order. It will help us if you can tell us the order number whenever you
contact us about your order.
4.4
We
may contact you by phone or email to verify details before we despatch your order
if the following applies:
(a)
Your order is of particularly high value.
(b)
The shipping and billing addresses do not match.
(c)
We have not received enough payment to ship the order i.e.
The wrong state/ region was selected upon purchase.
(d)
Changes to our Couriers shipping policies.
4.5
We are unable to discuss orders placed through our registered
dealers. Any queries regarding purchases through dealers must be brought
directly to their attention, we can then liaise with them directly regarding
any concerns/ queries with your order.
5.
Our products
5.1
Products may vary slightly from their
pictures. The images of the products on our website
are for illustrative purposes only. Although we have made every effort to
display the colours accurately, we cannot guarantee that a device's display of
the colours accurately reflects the colour of the products. Your product may
vary slightly from those images.
5.2
Product packaging may vary. The
packaging of the product may vary from that shown in images on our website.
6.1
Delivery costs. The
costs of delivery will be as displayed to you on our website. Products cannot be
individually packed per order. The calculated shipping cost is to ship the full
order as efficiently as possible so you pay the least amount of shipping.
6.2
When we will provide the products.
(a)
If the products are goods. The date for delivery of the goods is not known at
time of sale, any date provided is an estimate and is dependent on the
provision of the goods to us by our manufacturer. We will do our best to secure
delivery of the goods in time for the estimated delivery date (if any) but do
not guarantee the time of delivery.
If the products are goods and are shown to be in stock, we will deliver
them to you as soon as reasonably possible and in any event within 30 days
after the day on which we accept your order. If the products are goods and are not in
stock on our website we will deliver them to you as soon as reasonably possible
and in any event within 30 days after the day on which the item comes back into
stock. You will receive tracking information to the email address which
is provided on the order upon dispatch of the product(s), depending on the
courier used, you may also receive an SMS notification.
(b)
If the products are ongoing services or a
subscription to receive goods. We will supply the goods to you until either
the services are completed or the subscription expires (if applicable) or you
end the contract as described in clause 7 or we end
the contract by written notice to you as described in clause 9.
6.3
We are not responsible for delays outside our
control. If our supply of the products is delayed by
an event outside our control then we will contact you as soon as possible to
let you know and we will take steps to minimise the effect of the delay.
Provided we do this we will not be liable for delays caused by the event, but
if there is a risk of substantial delay you may contact us to end the contract
and receive a refund for any products you have paid for but not received.
6.4
If you are not at home when the product is delivered. You must ensure somebody is
present or suitable arrangements are made for when the delivery takes place. If
this is not possible, using the tracking provided you can re-direct the
delivery to a neighbour/ safe location. If there are any issues once the
tracking is received, this must be brought to our attention within 1 working
day. We are not responsible for items that are lost/stolen from being left at a
safe place of your choice.
6.5
If an order is returned to us. If an order is returned to us due to an incomplete
address, too many delivery attempts, a refusal of parcel without damage
evidence or refusal to pay customs charges, you will be charged for the return delivery to the sender and we may
charge you for storage costs and any further delivery costs. These funds will be deducted from the original payment
and may take up to a week to process. Other reasons
may need to be reviewed given the circumstances of the automatic return. If,
despite our reasonable efforts, we are unable to contact you or re-arrange
delivery or collection we may end the contract and clause 9.2 will
apply.
6.6
If
a parcel is damaged. You must notify Maxton
Design Ltd and the courier responsible for delivering your item within 24 hours
of receiving a damaged parcel. Any damaged parcel
enquiry brought to our attention after 24 hours from the date of delivery will
be refused as to coincide with our contracted courier service policies.
6.7
Customs. It is the customers
responsibility to check the duty rates for orders delivered to your
country, the amount must be paid to clear the item via customs, so the courier
service can continue delivery.
6.8
When you become responsible for the goods. A
product which is goods will be your responsibility from the time the product is
delivered to the address you gave us.
6.9
When you own goods. You own
a product which is goods once we have received payment in full.
6.10
Your rights if we suspend the supply of
products. We will contact you in advance to tell you
we will be suspending supply of the product, unless the problem is urgent or an
emergency. If we have to suspend the product we will adjust the price so that
you do not pay for products while they are suspended. You may contact us to end
the contract for a product if we suspend it, or tell you we are going to
suspend it, in each case for a period of more than 14 days and we will refund
any sums you have paid in advance for the product in respect of the period
after you end the contract.
6.11
We may also suspend supply of the products if
you do not pay. If you do not pay us for the products when
you are supposed to (see clause 14.4) and you
still do not make payment within 7 days of us reminding you that payment is
due, we may suspend supply of the products until you have paid us the
outstanding amounts. We will contact you to tell you we are suspending supply
of the products. We will not suspend the products where you dispute the unpaid
invoice (see clause 14.7). We will
not charge you for the products during the period for which they are suspended.
As well as suspending the products we can also charge you interest on your
overdue payments (see clause 14.6).
7.
Your rights to end the contract
7.1
You can always end your contract with us. Your rights when you end the contract will
depend on what you have bought, whether there is anything wrong with it, how we
are performing, when you decide to end the contract and whether you are a
consumer or business customer:
(a)
If what you have bought is faulty or
misdescribed you may have a legal right to end the contract (or to get
the product repaired or replaced or a service re-performed or to get some or
all of your money back), see clause 11
if you are a consumer and clause 12
if you are a business;
(c)
If you are a consumer and have just
changed your mind about the product, see clause 7.3.
You may be able to get a refund if you are within the cooling-off period, but
this may be subject to deductions and you will have to pay the costs of return
of any goods;
Please note
that if your order was placed with one of our dealers, the return will have to
be arranged with them.
7.2
Ending the contract because of something we
have done or are going to do. If you are ending a contract for a reason
set out at (a) to (e) below the contract will end immediately and we will
refund you in full for any products which have not been provided and you may
also be entitled to compensation. The reasons are:
(a)
we have
told you about an upcoming change to these terms which you do not agree to;
(e)
you have
a legal right to end the contract because of something we have done wrong.
7.3
Exercising your right to change
your mind if you are a consumer (Consumer Contracts Regulations 2013).
If you are a consumer then for most products bought online you have a legal
right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts
Regulations 2013, are explained in more detail in these terms.
|
Right under the
Consumer Contracts Regulations 2013 |
|
14 day period to change your mind. |
|
Consumer to pay costs of return. |
7.4
When consumers do not have a right
to change their minds. Your right as a consumer to change your mind
does not apply in respect of:
(a) Items sent back to us that are not in their original condition with the protective film and holographic verification sticker attached. Failing to return a product in its original condition means the return will not be accepted if the product is sent regardless of this information the customer must then arrange collection from our store within 7 days if they would like to receive their item back.
7.5
How long do consumers have to
change their minds? If you are a consumer how long you
have to change your mind depends on what you have ordered and how it is
delivered.
(a)
Have you bought goods? if so you have 14 days after the day you (or someone you nominate)
receives the goods, unless:
(i)
Your goods are split into several
deliveries over different days. In this case you have until 14 days
after the day you (or someone you nominate) receives the last delivery.
(ii)
Your goods are for regular delivery
over a set period. In this case you have until 14 days
after the day you (or someone you nominate) receives the first delivery of the
goods.
7.6
Ending the contract where we are not at fault
and there is no right to change your mind. Even if we are not at fault
and you are not a consumer who has a right to change their mind (see clause 7.1), you can
still end the contract before it is completed, but you may have to pay us compensation.
A contract for goods is completed when the product is delivered and paid for.
If you want to end a contract before it is completed where we are not at fault
and you are not a consumer who has changed their mind, just contact us to let
us know. The contract will end immediately and we will refund any sums paid by
you for products not provided but we may deduct from that refund (or, if you
have not made an advance payment, charge you) reasonable compensation for the net
costs we will incur as a result of your ending the contract.
7.7
Ending the contract where we are not at fault,
there is no right to change your mind and the contract
has been completed. Consumers outside of the 14 day ‘cooling
off period’ may return goods to us within 30 days from the date of delivery. Businesses
may also return goods to us within 30 days from the date of delivery. All items must be sent back
to us in their original condition, as received, failing to do so means the return will not be
accepted. Please note that we charge a restocking fee of £15.00 for returns for businesses and for consumers outside of their 14
day ‘cooling off period’. This fee covers the cost of restocking the products and will
be deducted from your refund. The fee is charged per return. The majority of
our items come with a fitting kit and manual, failing to return these will
incur an additional £10 charge. Any return which has exceeded 30 days will not
be accepted, if the product is sent regardless of this information the customer
must then arrange collection from our store within 7 days if they would like to
receive their item back. All clearance items are exempt from returns for businesses and consumers outside of their 14
day ‘cooling off period’. Any business or consumer outside of their 14 day ‘cooling
off period’ making a return under this clause is responsible for paying
for the return of their goods. The original delivery fee will be deducted from refunds
made under this clause.
8.
How to end the contract with us (including if you
are a consumer who has changed their mind)
8.1
Tell us you want to end the contract. To end
the contract with us, please let us know by doing one of the following:
(a)
By email. Email us
at sales@maxtondesign.co.uk. Please provide your name, home address, details of
the order and, where available, your phone number and email address.
(b)
By phone.
Call us on +44(0)1274046540.
(c)
By post. Write to us at Maxton House, 7 Gilhusum Road, Leeds, United Kingdom, LS27 7FN, including details of
what you bought, when you ordered or received it and your name and address.
8.2
Returning products after ending the contract. If you
end the contract for any reason after products have been dispatched to you or
you have received them, you must return them to us. You must post them back to
us at Maxton House, 7 Gilhusum Road, Leeds, United Kingdom, LS27 7FN. If
you are a consumer exercising your right to change your mind you must send off
the goods within 14 days of telling us you wish to end the contract.
8.3
When we will pay the costs of return. We will
pay the costs of return:
(a)
if the
products are faulty or misdescribed; or
In all other circumstances (including
where you are a consumer exercising your right to change your mind) you must
pay the costs of return.
8.4
What we charge for collection.
If you are responsible for the costs of return and we are collecting the
product from you, we will charge you the direct cost to us of collection. The
costs of collection will be the same as our charges for standard delivery.
8.5
When we will refund delivery costs. Delivery
will only be refunded:
(a)
if the
products are faulty or misdescribed;
(b)
if you
are ending the contract because we have told you of an upcoming change to these
terms, an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of
something we have done wrong; or
(c)
If you
are a consumer exercising the right to change your mind under clause 7.3
(subject to clause 8.7(b)).
8.6
How we will refund you. If you are entitled to a refund we will
refund you using the method you used for payment. However, we may make
deductions from the price, as described below.
8.7
When we may make deduction from
refunds if you are a consumer exercising your right to change your mind.
If you are exercising your right to change your mind:
(a)
We may reduce your refund of the price (excluding delivery costs) to
reflect any reduction in the value of the goods, if this has been caused by
your handling them in a way which would not be permitted in a shop. For
example, items must be sent back to us in
their original condition with the protective film and holographic verification
sticker attached. If we refund you the price paid before we are able to
inspect the goods and later discover you have handled them in an unacceptable
way, you must pay us an appropriate amount. The majority of our items come with a
fitting kit and manual, failing to return these will incur an additional £10
charge.
8.8
When your refund will be made. We will
make any refunds due to you as soon as possible. If you are a consumer exercising
your right to change your mind then:
9.
Our rights to end the contract
9.1
We may end the contract if you break it. We may
end the contract for a product at any time by writing to you if:
(c)
you do
not, within a reasonable time, allow us to deliver the products to you.
9.2
You must compensate us if you break the
contract. If we end the contract in the situations
set out in clause 9.1 we will
refund any money you have paid in advance for products we have not provided but
we may deduct or charge you reasonable compensation for the net costs we will
incur as a result of your breaking the contract.
10.
If there is a problem with the product
How to tell us about problems. If you
have any questions or complaints about the product, please contact us. You can write
to us at sales@maxtondesign.co.uk or
Maxton House, 7 Gilhusum Road, Leeds, United Kingdom, LS27 7FN.
11.
Your rights in respect
of defective products if you are a consumer
|
Summary of your key
legal rights This is a summary of your key legal rights. These are
subject to certain exceptions. For detailed information please visit the
Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is
goods, the Consumer Rights Act 2015 says goods must be as described, fit
for purpose and of satisfactory quality. During the expected lifespan of your
product your legal rights entitle you to the following: a) Up to
30 days: if your goods are faulty, then you can get an immediate refund. b) Up to
six months: if your goods can't be repaired or replaced, then you're entitled
to a full refund, in most cases. c) Up to
six years: if your goods do not last a reasonable length of time you may be entitled
to some money back. See also
clause
7.3. |
11.2
Your obligation to return rejected
products. If you wish to exercise your
legal rights to reject products you must either return them in person to where
you bought them, post them back to us or (if they are not suitable for posting)
allow us to collect them from you. We will pay the costs of postage or
collection. Please contact customer services on sales@maxtondesign.co.uk or Maxton House, 7 Gilhusum Road, Leeds, United Kingdom, LS27 7FN for a return label or to arrange collection.
12.
Your rights in respect
of defective products if you are a business
12.1
If you are a business customer we warrant that on delivery any
products which are goods shall:
(a)
conform in all material respects with their description and any relevant
specification;
(b)
be free from material defects in design, material and
workmanship;
(c)
be of
satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
(d)
be fit for any
purpose held out by us.
12.2
Subject to clause 12.3,
if:
(b)
we are given a reasonable opportunity of examining such product;
and
(c)
you return such product to us at our cost, we shall, at our option,
repair or replace the defective product, or refund the price of the defective
product in full.
12.3
We will not be liable for a product's failure to comply with the
warranty in clause 12.1
if:
(a)
you make any further use of such product after giving a notice
in accordance with clause 12.2(a);
(d)
you alter or repair the product without our written consent; or
12.4
Except as provided in this clause 12,
we shall have no liability to you in respect of a product's failure to comply
with the warranty set out in clause 12.1.
12.5
These terms shall apply to any repaired or replacement products
supplied by us under clause 12.2.
13.
Installation
13.1
All
products must be properly inspected prior to installation, as a means to locate
any possible damage or defects. Installing or changing the received condition of the product and then notifying us of an issue
may void any returns.
13.2
Most
of our products come with a fitting kit and manual which must be followed for
correct installation. If the product you have purchased does not come with a
fitting kit/manual and you are unsure about the installation process, please
contact us immediately for assistance. Or, use our digital fitting manuals
which can be found at the bottom of our website.
13.3
If a
customer or professional body-shop decides to install the items we are not
responsible for and cannot be held liable for any costs incurred in relation to
installation, repair, maintenance or removal of products supplied by Maxton
Design UK or any costs associated with the effects of improper fitting or
improper use.
13.4
A
test fit should be carried out before installation, if you have any fitment
issues you must contact us within 7 days of receiving your order. Any information
requested by us must be provided to ensure we can properly investigate and
determine the issue in question, otherwise we may be inclined to dismiss the
requested case/investigation.
13.5
Once
installed, goods should only be cleaned and treated with suitable products.
Maxton Design Ltd accepts no liability for damaged caused to goods due to the
use of unsuitable products.
14.1
Where to find the price for the product. The price
of the product (which includes VAT) will be the price indicated on the order pages
when you placed your order. We use our best efforts to ensure that the price of
the product advised to you is correct. However please see clause 14.3 for what
happens if we discover an error in the price of the product you order.
14.2
We will pass on changes in the rate of VAT. If the
rate of VAT changes between your order date and the date we supply the product,
we will adjust the rate of VAT that you pay, unless you have already paid for
the product in full before the change in the rate of VAT takes effect.
14.3
What happens if we got the price wrong. It is
always possible that, despite our best efforts, some of the products we sell
may be incorrectly priced. We will normally check prices before accepting your
order so that, where the product's correct price at your order date is less
than our stated price at your order date, we will charge the lower amount. If
the product's correct price at your order date is higher than the price stated
to you, we will contact you for your instructions before we accept your order. If
we accept and process your order where a pricing error is obvious and unmistakeable
and could reasonably have been recognised by you as a mispricing, we may end
the contract, refund you any sums you have paid and require the return of any
goods provided to you.
14.4
When you must pay and how you must pay. We
accept payment via Card, PayPal or Bank Transfer. These payment methods can be selected
when placing your order on the website. When buying goods, you must pay for the products
before we dispatch them. We will not charge your credit or debit card until we
dispatch the products to you.
14.5
Our right of set-off if you are
a business customer. If you are a business
customer you must pay all amounts due to us under these terms in full without
any set-off, counterclaim, deduction or withholding (other than any deduction
or withholding of tax as required by law).
14.6
We can charge interest if you pay late. If you
do not make any payment to us by the due date we may charge interest to you on
the overdue amount at the rate of 8% a year above the base lending rate of Barclays
Bank Plc from time to time. This interest shall accrue on a daily basis from
the due date until the date of actual payment of the overdue amount, whether
before or after judgment. You must pay us interest together with any overdue amount.
14.7
What to do if you think an invoice is wrong. If you
think an invoice is wrong please contact us promptly to let us know. You will
not have to pay any interest until the dispute is resolved. Once the dispute is
resolved we will charge you interest on correctly invoiced sums from the
original due date.
15.
Queries
Our office is open from Monday to
Thursday between 9.00am and 4.30pm and Friday 9.00am to 3.00pm. During these
hours we aim to answer all enquiries via both telephone and email. Please see
advice below on our response times for different enquiries:
15.1
General
Enquiries
We aim to respond to all
general enquiries with in a 24 hour period, during peak times this may vary.
15.2
Item
Issues:
If the item you have received is not as it should be i.e. Manufacturing issue
or the incorrect item is sent, we aim to have a response within 2 working days
but please allow up to 7 working days for more complex issues.
15.3
Delivery
Issues:
If you are experiencing issues
with delivery i.e. The tracking is not working, the parcel is showing as signed
but not received, we aim to have a response the same working day, though this
can be delayed if we are awaiting a response from the courier service.
15.4
Shipping
Quotes:
If you are experiencing issues
with shipping to your location on our website, please contact us with your full
shipping address and a list of the product codes you are trying to order. We
aim to have a response within 1-2 working days.
16.
Our responsibility for
loss or damage suffered by you if you are a consumer
16.1
We are responsible to you for
foreseeable loss and damage caused by us. If we fail to comply
with these terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breaking this contract or our failing to use reasonable
care and skill, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales process.
16.2
We do not exclude or limit in any way
our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence
or the negligence of our employees, agents or subcontractors; for fraud or
fraudulent misrepresentation; for breach of your legal rights in relation to the
products as summarised at clause 11.1;
and for defective products under the Consumer Protection Act 1987
16.3
We are not liable for business losses.
If you are a consumer we only supply the products for to you for domestic and
private use. If you use the products for any commercial, business or re-sale purpose
our liability to you will be limited as set out in clause 17.
17.
Our responsibility for loss
or damage suffered by you if you are a business
17.1
Nothing in these terms shall limit or exclude our liability for:
(b)
fraud or fraudulent misrepresentation;
(d)
defective products under the Consumer Protection Act 1987; or
(e)
any matter in respect of which it would be unlawful for us to
exclude or restrict liability.
17.2
Except to the extent expressly stated in clause 12.1
all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections
3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
17.3
Subject to clause 17.1:
18.
How we may use your personal information
18.1
How we will use your personal information. We will
only use your personal information as set out in our Privacy Policy https://www.maxtondesign.co.uk/privacy-policy.
19.1
We may transfer this agreement to someone
else. We may transfer our rights and obligations under these terms to
another organisation. We will contact you to let you know if we plan to do this.
If you are unhappy with the transfer you may contact us to end the contract within
14 days of us telling you about it and we will refund you any payments you have
made in advance for products not provided.
19.2
You need our consent to transfer your rights
to someone else. You may only transfer your rights or your
obligations under these terms to another person if we agree to this in writing.
19.3
Nobody else has any rights under this
contract (except someone you pass your guarantee on to). This
contract is between you and us. No other person shall have any rights to enforce
any of its terms, except as explained in clause 19.2 in
respect of our guarantee. Neither of us will need to get the agreement of any
other person in order to end the contract or make any changes to these terms.
19.4
If a court finds part of this contract
illegal, the rest will continue in force. Each of the paragraphs of
these terms operates separately. If any court or relevant authority decides
that any of them are unlawful, the remaining paragraphs will remain in full
force and effect.
19.5
Even if we delay in enforcing this contract,
we can still enforce it later. If we do not insist immediately that you do
anything you are required to do under these terms, or if we delay in taking
steps against you in respect of your breaking this contract, that will not mean
that you do not have to do those things and it will not prevent us taking steps
against you at a later date. For example, if you miss a payment and we do not
chase you but we continue to provide the products, we can still require you to
make the payment at a later date.
19.6
Which laws apply to this contract
and where you may bring legal proceedings if you are a consumer.
These terms are governed by English law and you can bring legal proceedings in
respect of the products in the English courts. If you live in Scotland you can
bring legal proceedings in respect of the products in either the Scottish or
the English courts. If you live in Northern Ireland you can bring legal
proceedings in respect of the products in either the Northern Irish or the
English courts.
19.7
Which laws apply to this
contract and where you may bring legal proceedings if you are a business.
If you are a business, any dispute or claim arising out of or in connection
with a contract between us or its subject matter or formation (including
non-contractual disputes or claims) shall be governed by and construed in
accordance with the law of England and Wales and the courts of England and
Wales shall have exclusive jurisdiction to settle any such dispute or claim.
Schedule
1
Model Cancellation Form for
consumer customers
(Complete and return
this form only if you wish to withdraw from the contract)
To [TRADER'S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE,
FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*]
contract of sale of the following goods [*]/for the supply of the following
service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on
paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.