Terms & Conditions
Please read the terms and
conditions carefully before placing any orders on www.maxtondesign.co.uk. Once
you have placed an order via our website you are accepting our T+Cs and must
comply with the below criteria.
MAXTON DESIGN is a trading name of Maxton Design
Ltd, a company registered in England and Wales under registration number 09084664.
Our registered address is Maxton House, 10 Thorncliffe Road, Bradford, BD8 7DD,
United Kingdom.
Registration
Registration may be
required if you wish to use some of the features available on this website.
During registration, you are required to provide information that is true,
accurate and current. If an order has been placed and this information is not
current, please notify us at the following e-mail address
sales@maxtondesign.co.uk.
You will be presented with
two account types when registering on our website. Only select ‘dealer’ if you
have completed our registration process. You can enquire about becoming an
authorised dealer by contacting us at dealer@maxtondesign.uk.
Order Acknowledgement
Once we have received confirmation that your
payment has been authorised it will be processed on the next working day. An e-mail
will be sent to you to acknowledge your order, it will confirm the goods, price
and delivery charge. Please note, our acceptance of your order (regardless of
the content of any emails we send you) will only take place on despatch.
1. We may refuse or cancel your order if we
decide it is reasonable to do so. This may include circumstances where:
1.1 We are unable to obtain authorised payment or
the payment process is incomplete.
1. 2 We identify a product or pricing error on
the website.
1. 3 You fail to meet any criteria for
eligibility of purchase which we may impose in the future.
1. 4 We suspect that your order is related to fraudulent activity.
1. 5 You fail to submit all necessary and
relevant details to allow us to fulfil the order.
1. 6 Goods have become unavailable due to failing
a quality control inspection.
2. We may contact you by phone or email to
verify details before we despatch your order if the following applies:
2. 1 Your order is of
particularly high value.
2. 2 The shipping and billing addresses do not
match.
2. 3 We have not received enough payment to ship
the order i.e. The wrong state/ region was selected upon purchase.
2. 4 Changes to our
Couriers shipping policies.
We are unable to discuss orders placed through
our registered dealers, any queries regarding purchases through dealers must be
brought directly to their attention, we can then liaise with them directly
regarding any concerns/ queries with your order.
3. Installation
3.1 All products must be properly inspected prior to installation, as a means to locate any possible damage or defects. Installing the product and then finding an issue may void any returns, alternatively, a partial refund may be offered.
3.2 Most of our products come with a fitting kit and manual which must be followed for correct installation. If the product you have purchased do not come with a kit/ manual and you are unsure about how to fit the item, please contact us immediately for assistance. Or, use our digital fitting manuals which can be found at the bottom of our website.
3. 3 If a customer or professional body-shop decides to install the items we are not responsible for and cannot be held liable for any costs incurred in relation to installation, repair, maintenance or removal of products supplied by Maxton Design UK or any costs associated with the effects of improper fitting or improper use.
3. 4 A test fit should be carried out before installation, if you have any fitment issues you must contact us within 7 days of receiving product. Any information requested by us must be provided to ensure we can properly investigate and determine the issue in question, otherwise we may be inclined dismiss the requested case/investigation.
4. Queries
4.1 Our office is open from
Monday to Thursday between 9.00am and 4.30pm and Friday 9.00am to 3.00pm. During these
hours we aim to answer all enquiries via both telephone and email. Please see
advice below on our response times for different enquiries:
4. 2 General Enquiries:
We aim to respond to all general enquiries with in a 24 hour period, during
peak times this may vary.
4. 3 Item Issues:
If the item you have received is not as it should be i.e. Manufacturing issue or the Incorrect item is sent, we aim to have a response within 2 working days but
please allow up to 7 working days for more complex issues.
4.3.1 If a product or order arrives with you incomplete i.e without a fitting kit or not as described on our listing, this must be brought to our attention within 2 days of delivery, failure to do so will void any compensation.
4. 4 Delivery Issues:
If you are experiencing issues with delivery i.e. The tracking is not working, the parcel is showing
as signed but not received, we aim to have a response the same working day,
though this can be delayed if we are awaiting a response from the courier
service.
4. 5 Shipping Quotes:
If you are experiencing issues with shipping to your location on our website, please contact us with your full shipping address and a list of the product codes you are trying to order. We aim to have a response within 1-2 working days.
4. 6 Order issues:
If you believe there is an issue with your order, this is to be brought to our attention within 2 working days of delivery, otherwise we may be inclined dismiss the requested case/investigation.
5. Payments
5. 1 Buyers can choose from a range of payment
methods when purchasing goods from us, these include: Card, PayPal or via Bank Transfer.
These payment methods can be selected when placing your order on the website. Please note, similarly to PayPal, the 1.5% transaction fee charged for card payments is non refundable when cancelling an order or returning products.
5. 2 As of March 2020,
PayPal now charge a non-refundable fee on all commercial transactions that
ranges from 1.2% - 3.4% of the order value, plus a fixed fee depending on your
payment method and location. Please see the link below for further information.
So, any cancellations made after an order is placed will not receive a full
refund, the above changes will be deducted from the refund amount.
https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full#tableOfFees1
6. Returns
6. 1 If you wish to return
an item to us, a return request must be opened via our website. To do so you
must have a registered account, the return ID must be included in the box. If
you have checked out as a guest your return request must be brought to our
attention via sales@maxtondesign.co.uk, A guest return must include the order number, your full
name and reason for return. Returns must also meet the following criteria:
6. 2 All returns must be
sent back to us within 30 days of receiving the item(s). Anything returned within
1-14 working days will receive a 100% product price refund. (Excluding Shipping)
6. 3 If the item(s) are returned
to us between 15-30 days from the date of delivery a 20% re-stocking fee will
be charged.
6. 4 Any return which has
exceeded 30 days will not be accepted, if the product is sent regardless of
this information the customer must then arrange collection from our store
within 7 days if they would like to receive their item back.
6. 5 All items must be sent back to us in their original condition with the protective film attached (Gloss and carbon look products). Failing to do so will mean the return will not be accepted.
6. 6 It may take up to 3 working days from the time of arrival for the return to be refunded.
6. 7 The majority of our items come with a fitting kit and manual, failing to return these will incur a £10 charge.
7. Shipping
7. 1 All customers receive tracking information to
the email address which is provided on the order upon dispatch of the
product(s), depending on the courier used, you may also receive an SMS
notification.
7. 2 You must ensure
somebody is present or suitable arrangements are made for when the delivery
takes place. If this is not possible, using the tracking provided you can
re-direct the delivery to a neighbour/ safe location. If there are any issues
once the tracking is received, this must be brought to our attention within 1
working day.
7. 3 We are not
responsible for items that are lost/ stolen from being left at a safe place of
your choice.
7. 4 Any damaged parcel
enquiry brought to our attention after 5 working days will be refused as to
coincide with our contracted courier service policies.
7. 5 The date for delivery of the goods is not known at time of sale, any date provided is an estimate and is dependent on the provision of the goods to us by our manufacturer. We will do our best to secure delivery of the goods in time for the estimated delivery date (if any) but do not guarantee the time of delivery.
7. 6 If you are not available for the delivery of an order, depending on the courier service used, they may attempt to leave the parcel in a safe place. We are not liable for the loss of the parcel in such a case if you are not available to accept it.
7. 7 If a parcel is dispatched from our premises and the courier service is unable to deliver the item due insufficient delivery details provided by yourself, you will be contacted by the courier service to make the requested changes. If these are not made in time the parcel will be returned to us and you will be liable to cover the return cost. These funds will be deducted from the original payment and may take up to a week to process.
7. 8 It is the customers responsibility to check the duty rates for orders delivered to your country, the amount must be paid to clear the item via customs, so the courier service can continue delivery.
7. 9 If an order is returned to sender (Maxton Design UK) due to the below criteria, you will charged for the return delivery to the sender.
- Incomplete address
- Too many delivery attempts
- Refusal of parcel without damage evidence
Other reasons may need to be reviewed given the circumstances of the automatic return.